Questions about the R36S, your Amazon order, or firmware setup — we respond to every message, usually within a few hours.
Avg. Reply: Under 4 Hours
Order Support via Amazon
Firmware Help Available
Setup Guides in FAQ
Mon – Fri · 9am – 6pm EST
Real Humans, No Bots
30-Day Return Support
Community Forum Access
Avg. Reply: Under 4 Hours
Order Support via Amazon
Firmware Help Available
Setup Guides in FAQ
Mon – Fri · 9am – 6pm EST
Real Humans, No Bots
30-Day Return Support
Community Forum Access
Ways to Reach Us
Pick the channel that works for you.
Email
Drop us a line
Best for detailed questions about setup, compatibility, or returns. We read every email personally and get back to you fast.
hello@r36sglobal.com
Replies within 4 hours
Use the Form Below
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Fill out the form on this page and pick a topic — we route it directly to the right team member so you get the most useful answer, fastest.
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Thousands of R36S owners in r/SBCGaming and r/RetroHandhelds. Get tips, firmware guides, game recommendations, and peer support 24/7.
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No tickets, no chatbots. When you write to us, a real person from our team reads it and replies. We've built this brand on honesty — that starts with how we handle support.
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We'll do our best to help with any question about the R36S — hardware, software, or shopping.
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Thanks for reaching out. We'll be back in your inbox within a few hours, Mon–Fri.
Reference: R36-XXXXXX
Email
hello@r36sglobal.com
General enquiries & support
Hours
Mon – Fri
9am – 6pm Eastern Time
Based In
United States
Ships via Amazon · All 50 states
Community
r/SBCGaming
Thousands of R36S owners online
Before You Write
Common questions, answered fast.
Check these first — you might have your answer in 30 seconds.
How do I track or manage my Amazon order?
All orders are processed directly through Amazon. Log in to your Amazon account, go to "Returns & Orders," and you'll find full tracking, delivery estimates, and return options there. Amazon A-to-z Guarantee covers every order.
My R36S isn't turning on — what should I do?
First, charge the device for at least 30 minutes via USB-C and try again. If still unresponsive, hold the power button for 8 seconds to force a reset. If the issue persists after charging, please contact us via the form above and we'll help you troubleshoot or initiate a return.
How do I update the firmware to the latest ArkOS version?
Download the latest ArkOS image from the official ArkOS GitHub repository, flash it to a microSD card using Balena Etcher, and boot the device with the new card inserted. Detailed step-by-step guides are pinned in r/SBCGaming — we also publish our own walkthrough on this site.
Can I return the R36S if I'm not happy with it?
Yes — Amazon's standard 30-day return policy applies to all orders. Prime members get free return shipping. Simply go to your Amazon account → Orders → Return or Replace Items. No need to contact us first.
Do you offer wholesale or bulk purchase pricing?
We're an affiliate store and direct customers to Amazon for all purchases, so we don't handle bulk pricing directly. For large quantity orders, we recommend contacting the manufacturer directly or reaching out via our form — we're happy to point you in the right direction.